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What Jira shipped recently

Source: https://www.atlassian.com/roadmap/cloud · auto-updated · 2026-09-27 · RSS feed

featureJira Service Management to allow direct ticket assignment to Rovo AI agents
severity 4/5 · 2026-09-12
featureJira CSM adds native voice support with autonomous AI call handling
severity 4/5 · 2026-09-10
featureJSM to allow direct ticket assignment to Rovo AI agents from agent dropdown
severity 3/5 · 2026-09-17
featureJira Service Management plans Case Management for confidential HR and Legal workflows
severity 3/5 · 2026-09-15
otherNon-substantive changelog update ('Search' navigation string detected)
severity 1/5 · 2026-08-14
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